Return Policy: Our policy lasts 72 Working Hours. If 72 hours have gone by since your product was delivered, unfortunately, we can’t offer you an exchange. Returns will only be accepted in cases of:

  • Damaged Product
  • Defective Product
  • Incorrect Product
  • Missing part of the accessory

Note: It must also be in the Original Packaging.

Additional Non-returnable items:

  • Gift cards
  • Open or used craft kits/products

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds Policy (if applicable)

  1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed in the form of Wallet Credit. You can use the same amount of Wallet Credit in your future purchases.
  2. Order Update Policy: You can update order item within 12 hours from the time of order placed. After 12 hours, no order update request will be entertained.
  3. If a customer refuses to accept a shipment, we reserve the right to deduct applicable shipping charges from the refund. This deduction covers the cost of shipping and handling incurred for the initial delivery attempt.

Commitment to Quality Excellence

We ensure consistent quality by offering standard designs and materials across our craft products. This effort aims to maintain a certain level of consistency, even though individual preferences for styles or materials can vary. Perceptions of quality are subjective. Therefore, we might not provide refunds or replacements solely based on individual preferences for designs or materials.

We have a mandatory requirement for customers to provide documentation or photos when there are concerns related to quality. This serves to ensure a thorough investigation and verification of any reported issues before proceeding with further actions or resolutions.

Note: Perceptions of quality are subjective. Therefore, we might not provide refunds or replacements solely based on individual preferences for designs or materials.

2) Product Quality Issue

If you experience any quality issues with your product, please follow these steps:

  • Please connect with our Customer Care number.
  • Package the product securely to avoid any damage during transit.
  • Send the product via courier to the following address for a quality check:
  • Address: 884, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122016, India
  • Once we receive the product, we will send it to our quality team for a thorough check.
  • After the quality check, we will assist you with a resolution. If a defect is confirmed, we will proceed with a replacement.
  • Please include a note with your order number and a brief description of the issue to expedite the process.
  • Please be aware that courier charges are non-refundable.

3. No Refund for Open or Used Items

Exchange Policy

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@shop.misricosmetics.com and send your item to: 884, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122016.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at govind.vedacrafts@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Product Return Address

To return your product, you should mail your product to: 884, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122016.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over ₹1,500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Order Cancellation Policy:

Please check all conditions of Order Cancellation.

  1. Orders can be canceled within 12 hours of placement via email or contact form. After that, no cancellations will be processed.
  2. No refunds for canceled orders after processing begins.